What Our Clients Have Said
Businesses across Malaysia's trading sectors share their experience with Gemilang Law's advisory services.
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Client Matters
4.8/5
Average Rating
9
Years in Practice
18
Trade Corridors
In Their Own Words
Razif Noorhakim
Operations Director · Shah Alam
We engaged Gemilang Law after facing consistent delays at customs on a new product line. Ahmad Hazmi's team worked through our HS classification issue and identified an AFTA preferential rate we had not been applying. The documentation process has been smoother since, and the cost of the engagement paid for itself in the first shipment cycle.
January 2026
Siti Kamariah
Managing Director · Penang
The distribution agreement Priya Nair drafted for our expansion into Vietnam was thorough without being unnecessarily long. She flagged a jurisdiction clause issue we had missed and suggested alternative termination notice language that our Vietnamese partner accepted without further negotiation. Clear, practical, well-priced.
February 2026
Jason Tan
General Manager · Johor Bahru
We had a dispute with a Chinese supplier over delivery specification. Lim Chee Wei handled the matter through mediation before it reached arbitration — which saved us time and preserved a relationship we still needed. The advisory on how to structure the mediation approach was the most valuable part. Response times throughout were reliable.
December 2025
Amirah Mustafa
Head of Trade · Kuala Lumpur
Our company had inadvertently dealt with a party that appeared on a sanctions watch list. We were genuinely concerned about the implications. Gemilang Law walked us through the relevant frameworks, conducted a proper screening review, and helped us document the remedial steps we had taken. Measured, careful advice when we needed it most.
January 2026
Chen Wei Lin
Export Manager · Selangor
We used the documentation compliance service ahead of entering the Thai market under AFTA. The tariff analysis was detailed and the team identified two documentation gaps in our existing process before they caused problems at the border. The coordination with our freight forwarder was a practical touch that other advisors had not offered.
February 2026
Prabha Kumar
CEO · Kuala Lumpur
We have used Gemilang Law three times now — once for documentation, once for a supply agreement, and most recently for an agency contract with a European principal. Each engagement was handled by the same team, which meant we did not have to re-explain our business context each time. That consistency matters when you are moving quickly in international markets.
March 2026
Trade Matters Resolved
The Challenge
A Selangor-based plastics manufacturer was exporting to three ASEAN markets but applying standard MFN duty rates across all shipments, unaware that preferential AFTA rates were available for two of the three destinations. Customs delays and over-payment of duties had accumulated for over a year.
Our Approach
We conducted a full HS classification review across the product range and identified six product codes eligible for AFTA preferential rates. We prepared corrected declaration templates and coordinated with the company's forwarding agent to implement the changes in the next shipment cycle.
The Outcome
Preferential duty rates applied from the following month. The documentation process was streamlined, customs clearance times improved, and the business recovered meaningful cost savings relative to previous duty expenditure — within a timeframe measured in weeks, not months.
Duration: 3 weeks
The Challenge
A Penang food ingredient importer had a RM 480,000 dispute with a South Korean supplier over a delivery that arrived with non-conforming quality specifications. Both parties wished to preserve the commercial relationship but had reached an impasse through direct correspondence.
Our Approach
We reviewed the original supply agreement and applicable Incoterms provisions, then facilitated a structured mediation session between the two parties. We proposed a settlement framework based on partial credit, revised specification documentation, and a step-down dispute mechanism for future shipments.
The Outcome
The parties reached agreement without proceeding to arbitration. The commercial relationship remained intact. The revised supply terms, drafted as part of the settlement, have since governed three further shipment cycles without incident.
Duration: 6 weeks
The Challenge
A Kuala Lumpur-based consumer goods company was negotiating an exclusive distribution arrangement with a European principal. The draft agreement had been prepared by the foreign party's counsel and contained terms that did not reflect Malaysian competition law requirements or the local distributor's operational reality.
Our Approach
We reviewed the draft agreement against the Competition Act 2010 and identified three provisions that carried compliance risk. We prepared a marked redline version with explanatory notes and advised on alternative language that achieved the principal's commercial objectives while reducing regulatory exposure for the Malaysian distributor.
The Outcome
The principal accepted the revised terms with minor modifications. The client entered the distribution arrangement on a sounder legal footing, with clearer termination provisions and a dispute resolution clause that referenced SIAC arbitration — providing a neutral forum neither party had initially considered.
Duration: 10 business days
Contact Information
Telephone
+60 3-2034 8576Address
No. 15, Lorong P. Ramlee
50250 Kuala Lumpur
Office Hours
Mon–Fri: 9 AM – 6 PM
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